Run program in 0 quality mode or try to obtain an updated driver for your video card from the card vendor that will fix the problem. This program, unlike most others, makes extensive use of grayscale in high quality mode. This can uncover problems with older or earlier drivers.

Cannot See All Curriculum Control Buttons

This occurs on large graphic screens and screens with a Large Fonts setting. It may be corrected by either reducing the size of the font or using the double arrows to pull down the bottom margin thereby increasing the screen size.

Program gives Error Messages on Some Pages, especially Grayscale and Color.

This may be fixed by updating your video driver. If an update is not available, it usually may be fixed by using a Quality Mode less than 10.

Difficulty in reading the CDs

Sometimes this affects some books and not others. The disks of the Curriculum are full. Therefore they exercise the CD Drive to its fullest extent. Some low quality CD Drives have difficulty reading the outer tracks of full CD ROMs. The directories are on the outside tracks and may be unreadable by these drives. The solution is to try a different CD Drive.

The Printed Pages are Truncated

If pages are truncated when you print them on a laser printer, you may not have enough memory in your printer. You can still print by either lowering the printer resolution (see Windows documentation) or by reducing the percentage size of the page (see Percentage of Original Size control on the Print tab).

Certain books just do not appear when I click View

The View tab comes to the fore but the pages do not come up. In the original version (Date: January 11, 1997 in the About Box) there was a bug in the Finder (since removed). To get the "disappearing" books to come back, delete the robinson.ini file in the Windows subdirectory. You can use either File Manger (Win 3.1) or Windows Explorer (Win95). Highlight robinson.ini and press Delete on your keyboard.

The computer seems to get stuck when I print

Because of the large amount of data used to print the documents, you may not have enough hard disk space to cache all of the data in the print manager spooler before it is printed. The simplest printing setup in Windows 3.1 is with the Print Manager disabled. In this situation, only one application can print at a time. Print Manager is not running, so little memory is used. Disabling Print Manager should improve performance if you frequently run out of memory. Windows 95 and WinNT have the ability to print while spooling. However this may still take up too much disk space. Refer to the earlier description of disabling spooling in this Guide. Note: In Win95 the printer must be set to 'Not Shared' to 'Print directly to the printer.'

The pages print white on black

This problem can be remedied by using a different printer driver. A very reliable 300 dpi print driver is the HP LaserJet Series II print driver. Another for 600 dpi is the HP LaserJet 4 Plus print driver. Many printers support the HP PCL printer language and therefore may work with one of these drivers.

Note: PostScript Printer drivers may fail to print properly or may be extremely slow.

Additional Suggestions

Check the TEMP Environment variable

This should be located in the AUTOEXEC.BAT file. Make sure it points to a valid location on a drive with at least 6 to 8 MB available disk space. If the TEMP setting is invalid or missing, modify your AUTOEXEC.BAT file. Be sure you do not point your TEMP directory to a RAM drive.

Clean Boot

Clean Boot with standard Windows configuration As with many Windows system-related problems, the simplest strategy is to clean boot the machine using a standard Windows configuration that is free from third-party add-on utilities or shells.

Use another printer driver

Is there another driver that can be used to print to this printer, or is there another emulation that can be used? If so, try these options and see if the printer driver is the problem. Check the version of the driver through Control Panel and ensure you have the latest version.

Does the printer driver memory setting match the printer's capability?

If the printer driver memory setting is set higher than the amount of memory actually available on the printer, you could encounter various printing problems such as dropped text, missing graphics, etc. Be sure that you set the memory for exactly the amount available on your printer. If you are unsure of the amount of memory on your printer, set the printer driver memory setting to the default.

Run the MS-DOS SCANDISK or CHKDSK command with the /F switch.

If you are troubleshooting your system with the SCANDISK or CHKDSK command, before running this command, you must quit Windows. If you have MS-DOS version 6.2, run SCANDISK to diagnose and repair any hard disk problems on the drive where you want to install the Robinson Curriculum. If your version of MS-DOS is earlier than 6.2 use CHKDSK /F. By running SCANDISK or CHKDSK /F, any lost allocation units or other file allocation table (FAT) errors are corrected. For more information on SCANDISK or CHKDSK, refer to your MS-DOS documentation.

Ensure system resources are above 60 percent.

From the Help menu in Program Manager, choose "About Program Manager." You should be running Windows in the highest mode your hardware supports with system resources above 60 percent. If system resources are lower than 60 percent, you may have an application running in the background using resources. If this is the case, close all applications before proceeding. You can also see the amount of free memory and systems resources by clicking the About button on the Choose screen of the program.

Reinstall the Robinson Curriculum

You may reinstall the Curriculum application any time you wish. This remedies hard disk corruption due to FAT (File Allocation Table) problems.

Run Fewer Programs in the Background

Every program you run - including terminate-and-stay-resident programs (TSRs) - consumes memory and processor power. The more programs you run at the same time under Windows, the greater the possibility that your computer may run slower or crash.

Run Windows in Enhanced Mode with Windows 3.1

The Curriculum application will not run in Standard mode. If you are having trouble getting Windows 3.1 started in Enhanced mode (the default), type "win/?" to see some startup options that may help you diagnose or bypass the problem. You can tell whether you are in Enhanced Mode by pressing the About button on the Choose screen and reading the information presented.

Use SmartDrive Cache with Windows 3.1

For Win 3.1 users, the opportunity for speeding things up is significant. Where there is lots of memory available, check the smartdrv.exe program. The latest version ships with the latest version of either Windows or DOS. Type: "a: dir c:\smartdrv.exe /s" from the DOS prompt to find the newest version and then place it in your autoexec.bat file so that it is started every time you boot up your computer.

Look for lead.vbx in the c:\windows\system

If it is there delete it and try loading the program again. The lead.vbx should only be in the robinson directory.